{"id":942,"date":"2024-03-18T16:44:57","date_gmt":"2024-03-18T16:44:57","guid":{"rendered":"https:\/\/insuranceforgroup.com\/?page_id=942"},"modified":"2026-06-29T01:42:31","modified_gmt":"2026-06-29T00:42:31","slug":"claims-and-emergencies","status":"publish","type":"page","link":"https:\/\/insuranceforgroup.com\/en_gb\/claims-and-emergencies\/","title":{"rendered":"Claims and Emergencies"},"content":{"rendered":"\n
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A level of support you won\u2019t find\u00a0with anyone else<\/h1>\n\n\n\n
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Do you need urgent assistance?<\/h2>\n<\/div>\n\n\n\n
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If you fall ill or have an accident and have any questions regarding medical treatment, please contact the NGS team on the number below as soon as possib<\/strong>le.

Our Claims team at NGS frequently works with clients communicating in various languages, and cover the most common languages\u00a0in-house. Internal language capabilities (depending on which operator is on shift) include French, German, Spanish, Portuguese, and Russian. <\/strong> Agreements with multiple translation services, enabling our claims team to connect with an interpreter within seconds on any phone call giving 24\/7 access to over 130 languages<\/strong>, and this process is used by our team daily with great success.

Do not email if it is urgent.<\/strong> Their email address can be used to send supporting documents or identification securely \u2014 once you have spoken with the team.

If your claim is non-urgent, please email: claims@insuranceforgroup.com<\/a> or notify us using this form<\/a><\/div>\n<\/div>\n <\/div><\/div>\n\n\n\n
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NGS Medical Emergencies and Assistance:<\/h2>\n\n\n\n

Telephone: <\/strong>+44 (0)207 902 7131<\/a>
Email: <\/strong>ops@northcottglobalsolutions.com<\/a>
Back up Mobile:<\/strong> +44(0) 7785627433<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n

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<\/div>\n\n\n\n

Non Emergency Claims<\/h2>\n\n\n\n

To make a non emergency claim
please use this form <\/a><\/strong><\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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How to make a claim<\/h2>\n\n\n\n
Should you need medical treatment Northcott Global Solutions Ltd (NGS) will arrange this for you. They will also place a guarantee of payment, so you do not have to pay for any treatment. Subject to the terms and conditions of your contract NGS will deal with everything from out-patient appointments to evacuations.*

NGS must be informed that this contract covers the person concerned and the following details must be provided:

\u2022 \u00a0 \u00a0The Insured Person\u2019s name
\u2022 \u00a0 \u00a0The Insured Person\u2019s location
\u2022 \u00a0 \u00a0The Insured Person\u2019s details (including passport\/visa etc).
\u2022 \u00a0 \u00a0The Policy number
\u2022 \u00a0 \u00a0Policy holder\u2019s name (if different to Insured Person\u2019s name)
\u2022 \u00a0 \u00a0The name and phone number of the doctor and hospital treating the Insured Person (if applicable)
\u2022 \u00a0 \u00a0Any additional people (outside of normal protocol) that should be updated throughout the case
\u2022 \u00a0 \u00a0Nature of the incident
\u2022 \u00a0 \u00a0The desired end state (what you want NGS to do)
\u2022 \u00a0 \u00a0Any other pertinent information on the incident that may effect NGS\u2019 response (security situation etc)<\/div>\n<\/div>\n <\/div><\/div>\n\n\n\n
Important information<\/div>\n\n\n\n
Failure to contact Northcott Global Solutions Ltd (NGS) and obtain authorisation may prejudice the claim and could mean that some or all of the costs involved may not be paid. In the event that liability cannot be established at the outset of an emergency, it is agreed that the first named insured will guarantee payment until such time that liability can be accepted by the insurers.<\/div>\n","protected":false},"excerpt":{"rendered":"

Submit a claim or access emergency support through Insurance for Group. 24\/7 assistance for journalists and NGO workers in conflict zones.<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"#gspb_row-id-gsbp-62bdcfc3-7697{justify-content:space-between;margin-top:0;display:flex;flex-wrap:wrap;margin-bottom:0;padding-top:250px;padding-bottom:180px}#gspb_row-id-gsbp-62bdcfc3-7697>.gspb_row__content{display:flex;justify-content:space-between;margin:0 auto;width:100%;flex-wrap:wrap}div[id^=gspb_col-id]{box-sizing:border-box;position:relative;padding:var(--gs-row-column-padding, 15px min(3vw, 20px))}@media (max-width:991.98px){#gspb_row-id-gsbp-62bdcfc3-7697{margin-bottom:60px;padding-top:150px;padding-bottom:100px}}#gspb_row-id-gsbp-62bdcfc3-7697{background-size:cover;background-repeat:no-repeat;background-position:31% 86%;background-image:url(https:\/\/insuranceforgroup.com\/wp-content\/uploads\/2024\/03\/Office.webp);isolation:isolate}#gspb_row-id-gsbp-62bdcfc3-7697:hover{background-size:cover}#gspb_row-id-gsbp-62bdcfc3-7697>.gspb_backgroundOverlay{position:absolute;top:0;left:0;width:100%;height:100%;z-index:-1;opacity:.3;background-color:#000}#gspb_heading-id-gsbp-ac91391{font-family:Barlow,sans-serif;font-size:45px}@media (max-width:991.98px){#gspb_heading-id-gsbp-ac91391{line-height:1.2em}}#gspb_heading-id-gsbp-ac91391,#gspb_heading-id-gsbp-ac91391 a{text-decoration:none}#gspb_heading-id-gsbp-ac91391{font-weight:400!important}@media (max-width:991.98px){#gspb_heading-id-gsbp-ac91391{font-weight:400!important}}@media (max-width:767.98px){#gspb_heading-id-gsbp-ac91391{font-weight:400!important}}@media (max-width:575.98px){#gspb_heading-id-gsbp-ac91391{font-weight:400!important}}#gspb_heading-id-gsbp-ac91391{margin-top:26px}@media (max-width:991.98px){#gspb_heading-id-gsbp-ac91391{padding-right:20px;padding-left:20px}}#gspb_row-id-gsbp-a1d67496-f75f{justify-content:space-between;display:flex;flex-wrap:wrap;align-content:flex-start;margin-top:26px;margin-bottom:64px}#gspb_row-id-gsbp-a1d67496-f75f>.gspb_row__content{display:flex;justify-content:space-between;margin:0 auto;width:100%;flex-wrap:wrap;row-gap:15px;align-items:flex-start}body.gspb-bodyfront #gspb_row-id-gsbp-62bdcfc3-7697>.gspb_row__content,body.gspb-bodyfront #gspb_row-id-gsbp-a1d67496-f75f>.gspb_row__content{width:var(--theme-container-width, 1200px);max-width:var(--theme-normal-container-max-width, 1200px)}@media (max-width:991.98px){#gspb_row-id-gsbp-a1d67496-f75f{margin-bottom:60px;padding-right:20px;padding-left:20px;text-align:left!important}#gspb_row-id-gsbp-a1d67496-f75f .gsap-g-line{text-align:left!important}}#gspb_col-id-gsbp-a7c760e2-ed6c.gspb_row__col--6{width:calc(50% - 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