{"id":942,"date":"2024-03-18T16:44:57","date_gmt":"2024-03-18T16:44:57","guid":{"rendered":"https:\/\/insuranceforgroup.com\/?page_id=942"},"modified":"2026-03-12T09:54:22","modified_gmt":"2026-03-12T09:54:22","slug":"reclamations-et-urgences","status":"publish","type":"page","link":"https:\/\/insuranceforgroup.com\/fr\/claims-and-emergencies\/","title":{"rendered":"R\u00e9clamations et urgences"},"content":{"rendered":"
<\/div>
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Un niveau de soutien que vous ne trouverez chez personne d'autre<\/h1>\n\n\n\n
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Vous avez besoin d'une aide urgente ?<\/h2>\n<\/div>\n\n\n\n
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Si vous tombez malade ou avez un accident et que vous avez des questions concernant le traitement m\u00e9dical, veuillez contacter l'\u00e9quipe de l'ENG au num\u00e9ro ci-dessous d\u00e8s que possible.<\/strong>le.

Chez NGS, notre \u00e9quipe Sinistres travaille fr\u00e9quemment avec des clients qui communiquent dans diff\u00e9rentes langues et couvre les langues les plus courantes en interne. Capacit\u00e9s linguistiques internes (selon l'op\u00e9rateur de service) comprennent le fran\u00e7ais, l'allemand, l'espagnol, le portugais et le russe. <\/strong> Des accords avec plusieurs services de traduction, permettant \u00e0 notre \u00e9quipe de r\u00e9clamations de se connecter avec un interpr\u00e8te en quelques secondes sur n'importe quel appel t\u00e9l\u00e9phonique, 24h\/24 et 7j\/7 acc\u00e8s \u00e0 plus de 130 langues<\/strong>, et ce processus est utilis\u00e9 quotidiennement par notre \u00e9quipe avec beaucoup de succ\u00e8s.

N'envoyez pas d'e-mail si c'est urgent.<\/strong> Leur adresse e-mail peut \u00eatre utilis\u00e9e pour envoyer des documents justificatifs ou des pi\u00e8ces d\u2019identit\u00e9 en toute s\u00e9curit\u00e9, une fois que vous avez parl\u00e9 avec l\u2019\u00e9quipe.

Si votre demande n'est pas urgente, veuillez envoyer un courriel : claims@insuranceforgroup.com<\/a> ou pr\u00e9venez-nous en utilisant ce formulaire<\/a><\/div>\n<\/div>\n <\/div><\/div>\n\n\n\n
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\"\"<\/div>
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<\/div>\n\n\n\n

Urgences m\u00e9dicales et assistance NGS :<\/h2>\n\n\n\n

T\u00e9l\u00e9phone : <\/strong>+44 (0)207 902 7131<\/a>
Courriel : <\/strong>ops@northcottglobalsolutions.com<\/a>
Sauvegarde mobile :<\/strong> +44(0) 7785627433<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n

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\"\"<\/div>
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<\/div>\n\n\n\n

R\u00e9clamations non urgentes<\/h2>\n\n\n\n

Pour faire une r\u00e9clamation non urgente
s'il vous pla\u00eet utiliser ce formulaire <\/a><\/strong><\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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\"\"<\/div>\n<\/div>\n\n\n\n
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Comment faire une demande d'indemnisation ?<\/h2>\n\n\n\n
Si vous avez besoin d'un traitement m\u00e9dical, Northcott Global Solutions Ltd (NGS) s'en chargera pour vous. Elle vous fournira \u00e9galement une garantie de paiement, de sorte que vous n'aurez pas \u00e0 payer pour le traitement. Sous r\u00e9serve des conditions g\u00e9n\u00e9rales de votre contrat, NGS s'occupera de tout, des consultations externes aux \u00e9vacuations*.

L'ENG doit \u00eatre inform\u00e9e que ce contrat couvre la personne concern\u00e9e et les informations suivantes doivent \u00eatre fournies :

- Nom de la personne assur\u00e9e
- Lieu o\u00f9 se trouve la personne assur\u00e9e
- Les coordonn\u00e9es de la personne assur\u00e9e (y compris passeport\/visa, etc.).
- Le num\u00e9ro de la police
- Nom du titulaire de la police (s'il diff\u00e8re du nom de la personne assur\u00e9e)
- Le nom et le num\u00e9ro de t\u00e9l\u00e9phone du m\u00e9decin et de l'h\u00f4pital qui traitent la personne assur\u00e9e (le cas \u00e9ch\u00e9ant).
- Toute personne suppl\u00e9mentaire (en dehors du protocole normal) qui devrait \u00eatre mise \u00e0 jour tout au long de l'affaire
- Nature de l'incident
- L'\u00e9tat final souhait\u00e9 (ce que vous voulez que l'ENG fasse)
- Toute autre information pertinente sur l'incident susceptible d'influer sur la r\u00e9ponse de l'ENG (situation en mati\u00e8re de s\u00e9curit\u00e9, etc.)<\/div>\n<\/div>\n <\/div><\/div>\n\n\n\n
Informations importantes<\/div>\n\n\n\n
Le fait de ne pas contacter Northcott Global Solutions Ltd (NGS) et de ne pas obtenir d'autorisation peut porter pr\u00e9judice \u00e0 la demande d'indemnisation et peut signifier qu'une partie ou la totalit\u00e9 des co\u00fbts impliqu\u00e9s ne sera pas pay\u00e9e. Dans le cas o\u00f9 la responsabilit\u00e9 ne peut \u00eatre \u00e9tablie d\u00e8s le d\u00e9but d'une situation d'urgence, il est convenu que le premier assur\u00e9 nomm\u00e9ment d\u00e9sign\u00e9 garantira le paiement jusqu'\u00e0 ce que la responsabilit\u00e9 puisse \u00eatre accept\u00e9e par les assureurs.<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"#gspb_row-id-gsbp-62bdcfc3-7697{justify-content:space-between;margin-top:0;display:flex;flex-wrap:wrap;margin-bottom:0;padding-top:250px;padding-bottom:180px}#gspb_row-id-gsbp-62bdcfc3-7697>.gspb_row__content{display:flex;justify-content:space-between;margin:0 auto;width:100%;flex-wrap:wrap}div[id^=gspb_col-id]{box-sizing:border-box;position:relative;padding:var(--gs-row-column-padding, 15px min(3vw, 20px))}@media (max-width:991.98px){#gspb_row-id-gsbp-62bdcfc3-7697{margin-bottom:60px;padding-top:150px;padding-bottom:100px}}#gspb_row-id-gsbp-62bdcfc3-7697{background-size:cover;background-repeat:no-repeat;background-position:31% 86%;background-image:url(https:\/\/insuranceforgroup.com\/wp-content\/uploads\/2024\/03\/Office.webp);isolation:isolate}#gspb_row-id-gsbp-62bdcfc3-7697:hover{background-size:cover}#gspb_row-id-gsbp-62bdcfc3-7697>.gspb_backgroundOverlay{position:absolute;top:0;left:0;width:100%;height:100%;z-index:-1;opacity:.3;background-color:#000}#gspb_heading-id-gsbp-ac91391{font-family:Barlow,sans-serif;font-size:45px}@media (max-width:991.98px){#gspb_heading-id-gsbp-ac91391{line-height:1.2em}}#gspb_heading-id-gsbp-ac91391,#gspb_heading-id-gsbp-ac91391 a{text-decoration:none}#gspb_heading-id-gsbp-ac91391{font-weight:400!important}@media (max-width:991.98px){#gspb_heading-id-gsbp-ac91391{font-weight:400!important}}@media (max-width:767.98px){#gspb_heading-id-gsbp-ac91391{font-weight:400!important}}@media (max-width:575.98px){#gspb_heading-id-gsbp-ac91391{font-weight:400!important}}#gspb_heading-id-gsbp-ac91391{margin-top:26px}@media (max-width:991.98px){#gspb_heading-id-gsbp-ac91391{padding-right:20px;padding-left:20px}}#gspb_row-id-gsbp-a1d67496-f75f{justify-content:space-between;display:flex;flex-wrap:wrap;align-content:flex-start;margin-top:26px;margin-bottom:64px}#gspb_row-id-gsbp-a1d67496-f75f>.gspb_row__content{display:flex;justify-content:space-between;margin:0 auto;width:100%;flex-wrap:wrap;row-gap:15px;align-items:flex-start}body.gspb-bodyfront #gspb_row-id-gsbp-62bdcfc3-7697>.gspb_row__content,body.gspb-bodyfront #gspb_row-id-gsbp-a1d67496-f75f>.gspb_row__content{width:var(--theme-container-width, 1200px);max-width:var(--theme-normal-container-max-width, 1200px)}@media (max-width:991.98px){#gspb_row-id-gsbp-a1d67496-f75f{margin-bottom:60px;padding-right:20px;padding-left:20px;text-align:left!important}#gspb_row-id-gsbp-a1d67496-f75f .gsap-g-line{text-align:left!important}}#gspb_col-id-gsbp-a7c760e2-ed6c.gspb_row__col--6{width:calc(50% - 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