A level of support you won’t find with anyone else
Do you need urgent assistance?
If you fall ill or have an accident and have any questions regarding medical treatment, please contact the NGS team on the number below as soon as possible.
Do not email if it is urgent. Their email address can be used to send supporting documents or identification securely — once you have spoken with the team.
If your claim is non-urgent, please email: [email protected]
Do not email if it is urgent. Their email address can be used to send supporting documents or identification securely — once you have spoken with the team.
If your claim is non-urgent, please email: [email protected]
NGS Medical Emergencies and assistance:
Telephone: +44 (0)207 902 7131
Email: [email protected]
Back up Mobile: +44(0) 7785627433
NGS Claims Team:
Telephone: +44 (0)207 902 7131
Email: [email protected]
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How to make a claim
Should you need medical treatment Northcott Global Solutions Ltd (NGS) will arrange this for you. They will also place a guarantee of payment, so you do not have to pay for any treatment. Subject to the terms and conditions of your contract NGS will deal with everything from out-patient appointments to evacuations.*
NGS must be informed that this contract covers the person concerned and the following details must be provided:
• The Insured Person’s name
• The Insured Person’s location
• The Insured Person’s details (including passport/visa etc).
• The Policy number
• Policy holder’s name (if different to Insured Person’s name)
• The name and phone number of the doctor and hospital treating the Insured Person (if applicable)
• Any additional people (outside of normal protocol) that should be updated throughout the case
• Nature of the incident
• The desired end state (what you want NGS to do)
• Any other pertinent information on the incident that may effect NGS’ response (security situation etc)
NGS must be informed that this contract covers the person concerned and the following details must be provided:
• The Insured Person’s name
• The Insured Person’s location
• The Insured Person’s details (including passport/visa etc).
• The Policy number
• Policy holder’s name (if different to Insured Person’s name)
• The name and phone number of the doctor and hospital treating the Insured Person (if applicable)
• Any additional people (outside of normal protocol) that should be updated throughout the case
• Nature of the incident
• The desired end state (what you want NGS to do)
• Any other pertinent information on the incident that may effect NGS’ response (security situation etc)
Important information
Failure to contact Northcott Global Solutions Ltd (NGS) and obtain authorisation may prejudice the claim and could mean that some or all of the costs involved may not be paid. In the event that liability cannot be established at the outset of an emergency, it is agreed that the first named insured will guarantee payment until such time that liability can be accepted by the insurers.