A level of support you won’t find with anyone else
Do you need urgent assistance?
If you fall ill or have an accident and have any questions regarding medical treatment, please call the team on the number below as soon as possible.
Do not email if it is urgent. Our email address can be used to send supporting documents or identification securely — once you have spoken with the team.
If your claim is non-urgent, please use the link below.
Do not email if it is urgent. Our email address can be used to send supporting documents or identification securely — once you have spoken with the team.
If your claim is non-urgent, please use the link below.
Crisis 24 Medical Emergencies and assistance:
Telephone: +44 (0)207 902 7131
Email: [email protected]
Crisis 24 Claims Team:
Email: [email protected]
Making a claim
Should you need medical treatment Crisis24 will arrange this for you. They will also place a guarantee of payment, so you do not have to pay for any treatment. Subject to the terms and conditions of your contract Crisis24 will deal with everything from out-patient appointments to evacuations.*
You will be given a case number which you will need to quote each time you contact them. The team will liaise with your insurance company and oversee your case management.
You will be given a case number which you will need to quote each time you contact them. The team will liaise with your insurance company and oversee your case management.
Crisis 24 must be informed that this contract covers the person concerned and the following details must be provided:
01
Scheme reference:
Insurance For Limited
02
Your name and address
03
Your location and the nature of the
medical emergency
04
The name and phone number of the doctor and the hospital treating you
Important information
Failure to contact Crisis24 and obtain authorisation may prejudice the claim and could mean that some or all of the costs involved may not be paid. In the event that liability cannot be established at the outset of an emergency, it is agreed that the first named insured will guarantee payment until such time that liability can be accepted by the insurers.