A level of support you won’t find with anyone else

Do you need urgent assistance?

If you fall ill or have an accident and have any questions regarding medical treatment, please call the team on the number below as soon as possible.

Do not email if it is urgent. Our email address can be used to send supporting documents or identification securely — once you have spoken with the team.

If your claim is non-urgent, please use the link below.
Overseas support for insurance specialists
Overseas support for insurance specialists

Making a claim

Should you need medical treatment Crisis24 will arrange this for you. They will also place a guarantee of payment, so you do not have to pay for any treatment. Subject to the terms and conditions of your contract Crisis24 will deal with everything from out-patient appointments to evacuations.*

You will be given a case number which you will need to quote each time you contact them. The team will liaise with your insurance company and oversee your case management.

Scheme reference:
Insurance For Limited


Your name and address


Your location and the nature of the
medical emergency


The name and phone number of the doctor and the hospital treating you

Important information
Failure to contact Crisis24 and obtain authorisation may prejudice the claim and could mean that some or all of the costs involved may not be paid. In the event that liability cannot be established at the outset of an emergency, it is agreed that the first named insured will guarantee payment until such time that liability can be accepted by the insurers.