Frequently Asked Questions and Useful Downloads
Our aim is to make our insurance policies as simple, effective and as inexpensive as possible so that everyone can afford the insurance they need, wherever they need it – and to make it easy for you understand the insurance cover we provide in detail.
We’ve attempted to cover as many of the key questions as possible below, but if you don’t find the answer you need then just drop us a line.
We’ve attempted to cover as many of the key questions as possible below, but if you don’t find the answer you need then just drop us a line.
Downloads
Frequently Asked Questions
Am I eligible to buy insurance from Insurance For Group?
You are eligible to buy insurance if you are at least 18 years of age.
Where can I download the terms and conditions?
Can I take out a policy when I’m already travelling?
When and where am I covered under my insurance policy?
Is this a health insurance policy?
What insurance does my policy provide?
What medical expenses does my insurance policy cover?
Does my insurance include cover for war and terrorism?
Am I eligible for sickness, accident and repatriation claims in my own country?
What if I am not travelling to a hostile country – Do I still need insurance?
Am I covered if I participate in sports and activities?
Can I extend my policy or buy additional cover?
Are pre-existing conditions covered?
Does the policy cover COVID-19?
Can I cancel or downgrade my policy?
What happens at the end of my insurance policy?
What if my country isn’t listed in the home country or destination lists, can I still purchase a policy?
Can I extend my policy if my plans change and I need to travel for longer, to additional places or different zones?
Who are the Insurers?
Do you offer insurance for luggage or personal items?
What if my country isn’t listed1 in the home country or destination lists, can I still purchase a policy?
How do you determine which country belongs to which Zone?
How do I make a claim?
What languages does your claims team work in?
What is the maximum amount I can be insured for?
Who decides if medical repatriation is needed?
Are there exclusions for pre-existing conditions for sickness claims?
How do I notify you about a non-essential claim?
Do you only insure people?
What currency are policies purchased in?
Are there any countries where cover is not available?